Q: When do boxes ship each month? We typically ship our monthly subscription orders between the 20th and 25th of each month. If you place an order after the 25th we can ship a box right away for you, just email us at firstname.lastname@example.org and let us know you want an immediate shipment. If you have any questions or special requests please email us as we will always try to be as accommodating as possible and will do our best to honor your request.
Q: I still haven't received my December box, when will it arrive? Unfortunately the USPS had an unprecedented amount of packages and not enough people so they were a bit of a nightmare for us all this holiday season. Their employees are working hard to get the backlog cleared out ASAP but it may actually take into early January for some of you to get your box.
Q: How do I place an order for more than one address or recipient? If you need boxes to ship to multiple addresses then you will need to place a new transaction for each address. If ordering multiple boxes to ship to the same address you can place one order and use both (all kids) names in the address line. We will write the sport and/or name on each box so they know which belongs to them each month.
Q: Can I make changes to my subscription as my child gets older or I want to try a different sport? Yes, the subscription can be updated as needed when your child moves up to the next level of play, you want to change your box type to another sport or any other change on your subscription. You can login to your account and update as needed. Please note that any changes made will go into effect upon your next renewal so it will not always reflect on your next shipment. You can email us at email@example.com and we can assist you with updates any time!
Q: How much is shipping? Shipping is always included on subscription boxes shipping to the U.S. Those going to Canada are $14.99/box. Shipping on one-time purchases is calculated at checkout.
Q: When will I be charged for my renewal? Subscriptions will renew according to your selected preference (monthly, every 3 months or every 6 months). Your card will be charged the 1st day of the month for each renewal period based on your selected frequency. If you buy a gift subscription and don't want it to renew simply login and cancel your subscription so it does not renew (your initial term will still ship) or email us and we will help you. If you request an immediate shipment with a monthly term, your renewal will occur a week after your box ships.
Q: What is the difference between subscription boxes and One-Time Boxes? Our One-Time Mystery Boxes differ from our subscription boxes in that there is no theme to the products in the box nor is there a tip/drill card. If you ordered 3 Mystery Boxes they can all be the same or completely different. These one-time boxes make a great birthday or any occasion gift and are a fun surprise for any kid who plays sports. One-time boxes will ship within 2 to 3 business days of your order. We try to get them out quickly but at this time it can take up to 3 days to ship.
Q: What if my child plays multiple sports? We love when kids play multiple sports and if you want to change boxes frequently we recommend the month to month option as you can change boxes prior to any renewal so the box changes monthly. You can also choose a longer term and ask us to help with changes to the box as needed. While it is up to you, we typically do not recommend subscribing one child to more than one sport at the same time. Most months each sport will be a different, sport specific product mix but there can be some similar products throughout the year when we include speed and agility training aids which cross-over sports.
Q: Can I get a group discount if I am planning to buy a large quantity of subscriptions or one-time boxes for a team or larger number of kids? Yes, for any larger subscription or one-time orders please contact us to discuss your order size and we can work with you to provide a discounted rate. We can also customize large orders to just about any budget as long as we have a few weeks lead time. Emails us at firstname.lastname@example.org to find out what we can do for your needs. We are very flexible and are happy to customize boxes for events and other specific needs.
Q: Can my subscription be canceled? Yes. As much as we want all our customer's and more importantly the kids to love their Sports Boxes and look forward to it each month, we realize that cancellations will be requested. To cancel you must do so prior to the 5th of the month. Since monthly renewals renew on the 1st day of the month; you can still decide to cancel and if by the 5th you can request a refund for the renewal. For the multi month renewals you cancel anytime but will get your remaining boxes that were already paid for.